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AI Mentions & Sources Report for AI Tools for Marketers

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About zendesk.com (Tech Companies)

This page provides details about zendesk.com (Tech Companies) which was ranked #175 out of 266 in the list of sources (1 citation (0% share)) in answers from AI models (Anthropic Claude Sonnet (latest)) when they were asked the following 1 question: "What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?" on Oct 24, 2025 by AI Chat Watch. This source is referenced for brands: Drift, Intercom, Zendesk.

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Used by AI Models

Model Voice Position Citations
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Pages from zendesk.com (2 links)

URL Path Citations Position
zendesk.com 0 N/A
1 72

Brands Referenced By This Website (3 brands)

Brand Voice Mentions
Intercom Intercom 1.6% 6
Drift Drift 1.6% 7
Zendesk Zendesk 0.9% 4

Citations from AI Responses

Anthropic Claude Sonnet (latest) (1 citation)

What metrics or KPIs should be tracked to measure success in AI Tools for Marketers?

[...] Effort Score (CES)**: Ease of interaction - **Response Time**: Speed of chatbot/automated responses - **Resolution Rate**: First-contact problem solving - **Chat Abandonment Rate**: Percentage leaving AI chat sessions **Tools**: [Intercom](https://www.intercom.com), [Drift](https://www.drift.com), [Zendesk](https://www.zendesk.com) ## 9. **Creative Performance Metrics** - **Ad Creative CTR**: Click-through rates on AI-generated ads - **Visual Engagement**: Heat maps and scroll depth on AI-designed pages - **Video Completion Rate**: Watch-through on AI-produced videos - **Subject Line Performance**: Email open rates from AI [...]

zendesk.com/blog/customer-service-metrics October 24, 2025