This page provides details about Jeanne Bliss (person) which was ranked #16 out of 175 in the list of brands (13 mentions (2.9% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] n by Intercom** - [https://www.intercom.com/fin](https://www.intercom.com/fin)
- AI customer service bot powered by GPT-4
## Industry Experts & Thought Leaders
### Individuals
34. **Shep Hyken** - [https://hyken.com](https://hyken.com)
- Customer service expert and keynote speaker
35. **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com)
- Customer experience executive and author
36. **Jay Baer** - [https://www.jaybaer.com](https://www.jaybaer.com)
- Customer experience strategist and author of "Hug Your Haters"
37. **Adam Toporek** - [https://www.adamtopo [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] )** - University-level customer service courses
- **[Udemy](https://www.udemy.com/)** - Practical customer support training
## 👥 Influential Experts & Thought Leaders
### Customer Support Experts to Follow
- **[Shep Hyken](https://hyken.com/)** - Customer service expert, author, and speaker
- **[Jeanne Bliss](https://www.customerbliss.com/)** - Customer experience executive and author
- **[Jay Baer](https://www.jaybaer.com/)** - Marketing and customer experience expert
- **[Annette Franz](https://www.cx-journey.com/)** - Customer experience consultant and author
- **[Adam Toporek](https://adamtoporek.c [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ps://www.cx-journey.com](https://www.cx-journey.com)
Customer experience thought leader, founder and CEO of CX Journey Inc., author of "Built to Win"
### **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com)
Customer experience consultant and author, influential blogger
### **Jeanne Bliss** - [https://www.customerbliss.com](https://www.customerbliss.com)
Founder of Customer Bliss, pioneering CCO, author of multiple CX books
### **Blake Morgan** - [https://www.blakemichellemorgan.com](https://www.blakemichellemorgan.com)
Customer experience futurist, keynote speaker, Forbes contribu [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] itte.com)
- [PwC](https://www.pwc.com)
- [Cognizant](https://www.cognizant.com)
---
## 3) Recognized experts & thought leaders (practitioner education, strategy)
A few widely recognized voices in customer service/customer experience content and training:
- [Shep Hyken](https://hyken.com)
- [Jeanne Bliss](https://www.jeannebliss.com)
- [Jeff Toister](https://www.toistersolutions.com)
- [Annette Franz](https://www.cx-journey.com)
- [Blake Morgan](https://www.blakemorgan.com)
Industry research/analyst organizations that frequently cover customer support tooling and practices:
- [Gartner](https [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] r Experience Professionals Association)](https://www.cxpa.org/)
## 5) Influential experts, authors, and voices to follow
- [Shep Hyken](https://hyken.com/) (customer service keynote/author)
- [Jeff Toister](https://www.toistersolutions.com/) (service training, customer service operations)
- [Jeanne Bliss](https://www.jeannebliss.com/) (customer experience leadership)
- [Blake Morgan](https://www.blakemorgan.com/) (CX author/speaker)
- [Annette Franz](https://annettefranz.com/) (CX/VoC, author of “Customer Understanding”)
- [Jay Baer](https://www.jaybaer.com/) (customer experience + marketing, [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] hnology-infused customer engagement at a massive scale.
### 3. Recognized Experts and Thought Leaders
These individuals shape the philosophy and strategy of modern customer service.
* **[Shep Hyken](https://hyken.com):** A customer service expert and author of *The Cult of the Customer*.
* **[Jeanne Bliss](https://customerbliss.com):** Known as the "Godmother of CX" and a leading consultant for C-suite leaders.
* **[Blake Morgan](https://www.blakemichellemorgan.com):** A futurist focused on how technology impacts the customer experience.
* **[Jeff Toister](https://www.toistersolutions.com):** Au [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] brands (specifically Shopify stores).
### 2. Influential Experts & Thought Leaders
Following these individuals on LinkedIn or Twitter will help you understand "Customer Centricity."
* **[Shep Hyken](https://hyken.com/)**: A customer service expert, keynote speaker, and bestselling author.
* **[Jeanne Bliss](https://customerbliss.com/)**: Known as the "Godmother of CX," she pioneered the role of the Chief Customer Officer.
* **[Bill Quiseng](https://billquiseng.com/)**: An award-winning speaker focused on customer service excellence.
* **[Jay Baer](https://www.jaybaer.com/)**: Expert on word-of-mo [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] eport an issue) and "Hyper-personalization" using LLMs. [Gartner CX Trends](https://www.gartner.com/en/customer-service-support)
### 4. Influential Figures and Thought Leaders
* **Shep Hyken:** Customer service expert and author of *The Amazement Revolution*. [Hyken.com](https://hyken.com)
* **Jeanne Bliss:** Pioneer of the "Chief Customer Officer" role. [Customer Bliss](https://www.customerbliss.com)
* **Jay Baer:** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com)
* **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] .com/industry-analysis/customer-experience-management-market).
### Recognized Experts and Thought Leaders
Influencers shaping the field via books, podcasts, and keynotes:
- **[Shep Hyken](https://hyken.com/)**: Author of "The Customer Focus," hosts "Amazing Business Radio"; CX Hall of Famer.
- **[Jeanne Bliss](https://jeannebliss.com/)**: "Chief Customer Officer" pioneer; co-founder [Customer Experience Professionals Association (CXPA)](https://www.cxpa.org/).
- **[Des Traynor](https://www.intercom.com/team/des-traynor)**: Intercom co-founder; expert on product-led support.
- **[Jay Baer](https://www.co [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] omer-service-support-software/).
### Influential Experts and Reviewers to Follow
Follow these experts for insights on CX (Customer Experience) trends, best practices, and leadership:
- **Shep Hyken**: Bestselling author, speaker on "Amaze Every Customer." [Shep Hyken](https://www.hyken.com/)
- **Jeanne Bliss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/)
- **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/)
- **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des [...]
December 30, 2025
[...] rs to Follow
Follow these experts for insights on CX (Customer Experience) trends, best practices, and leadership:
- **Shep Hyken**: Bestselling author, speaker on "Amaze Every Customer." [Shep Hyken](https://www.hyken.com/)
- **Jeanne Bliss**: CX pioneer, author of "Chief Customer Officer 2.0." [Jeanne Bliss](https://jeannebliss.com/)
- **Jay Baer**: Founder of Convince & Convert, consults on customer retention. [Jay Baer](https://www.convinceandconvert.com/)
- **Des Traynor**: Intercom co-founder, shares product-led growth tips. [Des Traynor on LinkedIn](https://www.linkedin.com/in/detraynor/) or [Int [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ).
- [Capterra Top Picks](https://www.capterra.com/customer-service-software/).
### Influential Figures and Thought Leaders
Key voices shaping strategy via books, podcasts, and keynotes:
- **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/).
- **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/).
- **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/).
- **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https://cx-journey.com/). [...]
December 30, 2025
[...] service-software/).
### Influential Figures and Thought Leaders
Key voices shaping strategy via books, podcasts, and keynotes:
- **Shep Hyken**: Bestselling author on "The Moment of Truth" in service. [Shep Hyken](https://hyken.com/).
- **Jeanne Bliss**: Pioneer of customer experience leadership. [Jeanne Bliss](https://jeannebliss.com/).
- **Jay Baer**: Focuses on customer retention/happiness. [Convince & Convert](https://www.convinceandconvert.com/).
- **Annette Franz**: CX metrics and culture expert. [CX Journey Blog](https://cx-journey.com/).
- **Adam Toporek**: Practical support ops advice. [Customer [...]