This page provides details about Customer Contact Week (event) which was ranked #20 out of 175 in the list of brands (14 mentions (2.6% share)) in answers from AI models (Anthropic Claude Sonnet (latest), OpenAI ChatGPT Latest, Google Gemini Flash (latest), X.AI Grok (latest)) when they were asked the following 3 questions: "What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.", "If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.", "What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry." on Dec 30, 2025 by AI Chat Watch.
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] author
39. **Blake Morgan** - [https://www.blakemichellemorgan.com](https://www.blakemichellemorgan.com)
- Customer experience futurist
40. **Ian Golding** - [https://www.iangolding.com](https://www.iangolding.com)
- Customer experience coach
## Major Industry Events & Conferences
41. **Customer Contact Week (CCW)** - [https://www.customercontactweekdigital.com](https://www.customercontactweekdigital.com)
- Leading customer contact conference
42. **Customer Service Summit** - [https://customersummit.co](https://customersummit.co)
- Annual customer service and experience event
43. **SupportDri [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] experience show
### YouTube Channels
- **[Shep Hyken](https://www.youtube.com/user/ShepHyken)** - Customer service tips
- **[Myra Golden](https://www.youtube.com/c/MyraGoldenCustomerService)** - Customer service training videos
## 🎤 Important Events & Conferences
### Major Conferences
- **[CCW (Customer Contact Week)](https://www.customercontactweekdigital.com/)** - Las Vegas - Largest customer contact event
- **[Customer Contact West](https://www.customercontactwest.com/)** - California - Regional CX event
- **[Support Driven Expo](https://supportdriven.com/expo/)** - Annual support conference
- **[Zendesk Re [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] across email, chat, social media, SMS, and voice.
**4. Self-Service Expansion**
Investment in AI-powered help centers and chatbots to deflect tickets.
**5. Employee Experience (EX)**
Recognition that agent satisfaction directly impacts customer satisfaction.
## Major Conferences & Events
### **Customer Contact Week (CCW)** - [https://www.customercontactweekdigital.com](https://www.customercontactweekdigital.com)
The largest customer contact conference globally, held annually in Las Vegas and other locations.
### **CX North America** - [https://www.cx-northamerica.com](https://www.cx-northamerica.com)
Large-s [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] - [Forethought](https://forethought.ai) / [Ada](https://www.ada.cx) (AI automation)
(“Promising” is context-dependent—use live demos + review platforms like [G2](https://www.g2.com) and [TrustRadius](https://www.trustradius.com) to validate fit.)
---
## 5) Major industry events & conferences
- [Customer Contact Week (CCW)](https://www.customercontactweek.com)
- [ICMI Contact Center Demo & Conference](https://www.contactcenterdemo.com) + organizer [ICMI](https://www.icmi.com)
- [Qualtrics X4](https://www.qualtrics.com/x4/) (broader customer experience, often overlaps with support/experience operations)
--- [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] - [Help Scout Blog](https://www.helpscout.com/blog/)
- [Freshworks Blog](https://www.freshworks.com/blog/)
- [Atlassian – Jira Service Management resources](https://www.atlassian.com/software/jira/service-management/resources)
## 7) Important events & conferences (networking + trends)
- [Customer Contact Week (CCW)](https://www.customercontactweek.com/)
- [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo)
- [Support Driven Expo](https://supportdriven.com/expo/)
- [HDI Conference & Expo](https://www.thinkhdi.com/events/conference)
- Ecosystem events (useful if you specialize in [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ng](https://en.wikipedia.org/wiki/Business_process_outsourcing))
6) **Security, privacy, and compliance** pressures as more customer data flows into AI tools. (Concept: [General Data Protection Regulation (GDPR)](https://gdpr.eu/))
---
## Major conferences & events (where the industry meets)
- [Customer Contact Week (CCW) Las Vegas](https://www.customercontactweek.com/events-customer-contact-week)
- [ICMI Contact Center Expo](https://www.icmi.com/contact-center-expo-conference) (by [ICMI](https://www.icmi.com/))
- [Gartner Customer Service & Support Summit](https://www.gartner.com/en/conferences/na/custome [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] tform that uses AI to grade support conversations.
* **[Gorgias](https://www.gorgias.com):** A specialized helpdesk built specifically for e-commerce and Shopify merchants.
### 5. Major Industry Events and Conferences
These gatherings are the primary networking hubs for CX professionals.
* **[Customer Contact Week (CCW)](https://www.customercontactweek.com):** The world’s largest customer contact event series.
* **[Forrester CX North America](https://www.forrester.com/event/cx-north-america/):** A high-level event focused on CX data, research, and strategy.
* **[Zendesk Relate](https://relate.zendesk.com [...]
December 30, 2025
[...] ociation)](https://www.cxpa.org):** A non-profit professional organization for CX practitioners.
* **[The CX Lead](https://thecxlead.com):** Online community and resource hub for CX team leaders.
### 7. Influential Publications and Media
Stay updated on trends and news via these outlets.
* **[Customer Contact Week Digital](https://www.customercontactweekdigital.com):** Provides news, reports, and industry analysis.
* **[MyCustomer](https://www.mycustomer.com):** A leading publication for news and views on customer service and CRM.
* **[CustomerThink](https://customerthink.com):** A global online communit [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] Offers free, reputable certification courses in Customer Service.
### 4. Important Events & Conferences
Networking at these events can lead directly to job offers.
* **[Zendesk Relate](https://www.zendesk.com/relate/)**: A massive annual conference focused on the future of AI and service.
* **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: One of the world’s largest customer contact event series.
* **[Support Driven Expo](https://www.supportdriven.com/expo)**: A smaller, more intimate conference focused on the tactical side of running a support team.
### 5. Notable Startups Disruptin [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ** Expert on customer experience and word-of-mouth marketing. [JayBaer.com](https://www.jaybaer.com)
* **Mathew Patterson:** Knowledge lead at Help Scout and prolific CX writer. [Mathew Patterson on LinkedIn](https://www.linkedin.com/in/mathewpatterson/)
### 5. Major Conferences and Events
* **Customer Contact Week (CCW):** The world’s largest customer contact event series. [CCW Digital](https://www.customercontactweek.com)
* **Zendesk Relate:** Zendesk’s annual flagship conference. [Zendesk Relate](https://relate.zendesk.com)
* **Gartner Customer Service & Support Expo:** Focused on high-level enterprise [...]
December 30, 2025
What are the best Customer Support options available today? Please provide a comprehensive overview including: the leading brands and products, top companies and service providers, recognized experts and thought leaders, promising startups and new market entrants, major industry events and conferences, active communities and forums, and influential publications and media covering this space.
[...] panel](https://www.richpanel.com/)**: Ecommerce support with ticketing.
Funded by VCs like a16z; track via [CB Insights Customer Service](https://www.cbinsights.com/research/report/customer-service-trends/).
### Major Industry Events and Conferences
Key gatherings for networking and trends:
- **[Customer Contact Week (CCW)](https://www.customercontactweek.com/)**: Largest CX event, Vegas annually.
- **[ICMI Global Conference](https://www.icmi.com/Events/)**: Contact center focus, multiple locations.
- **[Zendesk Frontier](https://frontier.zendesk.com/)**: Product updates and CX innovation.
- **[CX Network World [...]
December 30, 2025
If I'm looking to get into Customer Support, who and what should I know about? Include the most trusted brands, recommended products and services, reputable companies and providers, influential experts and reviewers to follow, helpful communities and resources, important events and conferences, notable startups disrupting the space, and key publications and media channels to stay informed.
[...] DI](https://www.thinkhdi.com/training/certification/sca-hdi.aspx).
### Important Events and Conferences
Attend these for learning, networking, and job opportunities:
- **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/)
- **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week)
- **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/)
- **Shep Hyken's Customer Service Revolution**: Motivational and practica [...]
December 30, 2025
[...] portant Events and Conferences
Attend these for learning, networking, and job opportunities:
- **ICMI Global Contact Center Conference**: Focus on operations and tech. [ICMI Conference](https://www.icmi.com/conference/)
- **Customer Contact Week (CCW)**: Largest CX event with executive keynotes. [Customer Contact Week](https://www.customerexperienceupdate.com/customer-contact-week)
- **CX Network Events**: Regional CX summits. [CX Network](https://www.cxnetwork.com/)
- **Shep Hyken's Customer Service Revolution**: Motivational and practical. [Customer Service Revolution](https://www.customerservicerevolution.com [...]
December 30, 2025
What does the Customer Support industry look like right now? Identify the dominant market leaders and brands, best products and services, key companies and providers, influential figures and thought leaders, emerging startups and trends, major conferences and events, active professional communities, and the top publications and media that cover this industry.
[...] ends in Customer Service 2024](https://www.gartner.com/en/customer-service-support/trends/customer-service-trends); [CB Insights Customer Service Startups](https://www.cbinsights.com/research/customer-service-startups/).
### Major Conferences and Events
Annual events for networking and trends:
- **Customer Contact Week (CCW)**: Largest contact center event. [CCW Las Vegas 2024](https://lasvegas.customercontactweek.com/).
- **Zendesk Showcase**: Product updates and CX keynotes. [Zendesk Events](https://www.zendesk.com/events/).
- **Forrester CX Summit**: North America flagship. [Forrester CX North America](https:/ [...]